11.10 – NCO: ABC Setup

Responsible:  NCO Owner, NCO Lead Purchasing, Lead ABC

Lease sign date – 45 days                

Kickoff Meeting and Setup Sheet

  • Meeting between ABC Account Executive and The Edge Management Staff is required to complete the setup sheet. Setup sheet to document:
    • Contact info/passwords for access into ABC for this particular club
    • Billing Deposit Schedules
    • Membership Information- Includes types of memberships sold at the location and EAE agreement setup
    • Recurring Service Information- Includes types to plans sold at the location and agreement PT agreement setup
    • Hardware and Software requirements
    • New Club Setup Kit- Mouse Pads, Business Cards
    • Complete Billing Agreement and Merchant Info sheet

30 Days Prior to Pre-sale Setup

  • Working with the Controller, ABC will schedule the onsite visit with technician for pre-sale club setup
  • Order hardware for pre-sale (See Exhibit: NCO Budget and Purchasing for detail)
    • 1 POS Station
    • 1 Check In Station
    • 4 Sales Stations
    • 2 VFP Stations
    • 2 Network Printers

Pre-sale Opening

  • 2 Onsite Implementation Managers (OSIM) from ABC will arrive onsite to set up pre-sale
    • Install Hardware (See above for pre-sale requirements)
    • Configure DT Server Put in pre-sale mode
    • Ensure all hardware is setup and configured so they can begin selling EAE, PT etc.
    • Train staff where necessary
  • Ensure Online MICO is online to sell pre-sale memberships

1 Month prior to new club opening

  • Schedule Onsite Visit with ABC Technician for Club Opening
  • ABC will order club supplies – mouse Pads, ABC business cards, envelopes
  • Order additional hardware for Club Opening (See Exhibit: NCO Budget & Purchasing for detail)
    • 1 Additional POS Station
    • 1 Additional Check-in Station
    • 2 Manager Stations
    • 2 PT/Scheduler Computers
    • 1 Edge Kids Club Computer
    • 4 Group X Kiosks with wall mount (possibly stand if necessary)
    • 2 Tanning Kiosks with wall mount (possibly stand if necessary)

5 days prior to club opening

  • Techs arrives on site and ensures all the hardware has arrived and is accounted for
  • Ensure Front Desk and Sales areas of the club are ready to set up computers
  • Set up computers at applicable locations (with gaps for pre-sale computers)

4 days prior to club opening

  • Continue to setup computers (be specific in regards to abnormalities like Barcode readers need first and last digit removed)
  • Configure software

3 days prior to club opening

  • Move computers from pre-sale to new location
  • Ensure Group X, Edge Strong classes are entered into the calendar
  • Clean up all wires and workstation areas
  • Train staff where necessary

2 days prior to club opening

  • Set up member-facing Enroll Kiosks and Tanning Kiosks
  • Clean up all wires and workstation areas
  • Train staff where necessary

1 Day before club opening

  • Test and ensure all hardware is working
  • Take out of pre-sale mode and adjust payment plans to real billing dates
  • Schedule pre-sale sweep to ensure correct start date, first bill date and annual fee date.
  • Train Staff where necessary
  • Available in the club 24/7 to ensure everything is ready for club opening. ABC will not leave until the club is completely ready.

5-7 days after club opening

  • Tech remains onsite to monitor and trouble shoot issues that arise.
  • Continue to train staff where necessary
  • Available to the club 24/7
  • Tech remains onsite to monitor and trouble shoot issues that arise.
  • Continue to train staff where necessary
  • Available to the club 24/7