When new members join The Edge, they will receive a complimentary fitness appointment with a certified Personal Trainer. This includes a 30-minute workout assessment and a 30-minute body transformation plan designed by one of our Fitness Managers. This is valued at $100 and is designed to provide our clients with a strategy for achieving their goals.
Visual Fitness Planner (VFP) software will be used during the session to provide the member with a visual depiction of when they will achieve their goals and what their body will look like using The Edge’s revolutionary Total Fitness Solution to achieve their goals.
- The Membership Advisor books the appointment immediately after membership is purchased. The Edge expectation is that Membership Advisors will book a fitness appointment with 70% of all new members.
- Once booked, an email is immediately sent from Datatrak notifying the member of the appointment. Another email reminder is sent by Datatrak 24 hours in advance of the appointment
Note: These emails are sent automatically by Datatrak.
- The Fitness Manager calls the client to confirm the appointment the day before.
- Club OS PT Sales Flow automatically sends a text message reminder to the client two hours before the fitness appointment.
Through these efforts, The Edge expectation is that 70% of those who have booked appointments will show up for their scheduled appointment.