3.2.3 – SM Sends Return for Collections, (RFC) Emails, and Promos

There are times when members fail to pay membership dues. It is your responsibility to monitor accounts in collections on a monthly basis. SMs will be completing the appropriate communication to members. The Edge has email templates set up to communicate with the member. It is important to include:

    • Purpose of the email
    • What is needed or action
    • Benefits of membership

 

Sample Template:

Hi there!

We recently saw that your account with us went into collections.

Don’t fret! This is an easy fix!

We have a Forgiveness Program here at the Edge!

Rejoin for just

 $49 down

and we will delete your old account and start you off FRESH!  

It is as easy as that. If you are still interested in being a member with us at our gorgeous location in Derby; you can either e-mail me back at this address or CALL ME DIRECTLY at The Edge Fitness Clubs in Derby at 203-734-2582.

Remember that your membership will include:

*UNLIMITED GROUP CLASSES!

*UNLIMITED TANNING!

*1 FREE PERSONAL TRAINING SESSION!

*ACCESS TO ALL OTHER EDGE LOCATIONS!

Talk to you soon! Let’s get you back in here.

If you have recently taken advantage of this offer and cleared up your account please disregard this message

*OFFER EXPIRES 8/31/15