3.2.4 – Book a Club Visit/Tour

An important way for us to sell potential clients on The Edge is by booking a club visit and to have them tour the facilities. You can use The Edge Meriden Tour Video for demonstration.

Follow-Up Phone Call

BE CONFIDENT. SMILE. LOVE YOUR JOB!

TELEPHONE INQUIRY

VOICE MAIL
Hi {first-name}, this is {employee-first} calling from the Edge Fitness Clubs of {location-name}.

Thanks for calling The Edge recently!
I wanted to invite you down to The Edge of {location-name} for a complimentary workout to enjoy everything the Edge Fitness Clubs have to offer.  Please give me a call back at {location-phone} to schedule a time to come in! I look forward to hearing from you.
If I don’t hear back from you I will call you back in a couple days.

ANSWERED:
Hi, is this {first-name}?
Hi {first-name}, this is {employee-first} calling from the Edge Fitness Clubs of {location-name}.

How are you today?

I just wanted to give you a call because I noticed you recently called to inquire about The Edge or even made an appointment to visit the club.

Did you get a chance to come down and visit?

What are some of your fitness goals {first-name}?

I would like to invite you into the club for a complimentary workout and enjoy everything the Edge Fitness Clubs has to offer.

Are you available today? Tomorrow?
(Make appointment)
Great- that’s perfect!  Now I’d like to send you your $5 Edge Bucks coupon!  By making and then keeping your appointment, you’ll be able to use this $5 towards anything in the club on that day.  Now, I just need your email so I can send that over to you!

See you then {first-name}, have a great day!

WEB LEAD
VOICE MAIL:
Hi {first-name}, this is {employee-first} calling from the Edge Fitness Clubs of {location-name}.
Thanks for visiting our website to inquire about The Edge recently! I wanted to invite you down to The Edge of {location-name} for a complimentary workout/free week trial membership and enjoy everything the Edge Fitness Clubs has to offer.  Please give me a call back at {location-phone} to schedule a time to come in!
I look forward to hearing from you.
If I don’t hear back from you I will call you back in a couple days.

ANSWERED:
Hi, is this {first-name}? Hi {first-name}, this is {employee-first} calling from the Edge Fitness Clubs of {location-name}. How are you today? I just wanted to give you a quick call because I noticed you recently inquired about The Edge on our website or even made an appointment to visit the club. Did you get a chance to come down and visit The Edge?
What are some of your fitness goals {first-name}?
I would like to invite you into the club for a complimentary workout to enjoy everything the Edge Fitness Clubs has to offer.
Are you available today? Tomorrow?
(Make appointment)
Great- that’s perfect! Now I’d like to send you your $5 Edge Bucks coupon! By making and then keeping your appointment, you’ll be able to use this $5 towards anything in the club on that day. Now, I just need your email so I can send that over to you!
See you then {first-name}, have a great day!

TEXT MESSAGE:

If left message: Copy and Paste below verbiage and send SMS text message (web)

Hi {first-name}! I just left you a voice mail inviting you down to The Edge for a free workout! Text back or call {location-phone} to schedule your appointment. Would you prefer today or tomorrow to come in?

Dear {recipient-first},

My name is {owner-name} and I am the Membership Advisor here at The Edge Fitness Clubs! I noticed that you recently asked for some information about The Edge Fitness Clubs and I would like to invite you to visit one of our clubs. I will give you a tour whenever is most convenient for you and you can even get a workout in! Give me a call at {location-phone} at your earliest convenience and we can set up a time!

Best in Health,

{owner-name}
{club-name}
{location-phone}